General Terms & Conditions

 

Shipping

As of now, we charge a flat rate shipping fee of $15

We only ship domestically in the USA.  

All orders are shipped within 1 to 2 business days from the date of payment for your order is received and confirmed.  

If your address is unconfirmed, there is a possibility that your order will be delayed until we can verify the order information with you.

All orders are shipped with the United States Postal Service (USPS).  

We provide tracking information on all of our shipments as soon as we finalize shipping.

 

Returns

Make a mistake ordering or change your mind? No worries! We will make things right!

If, for whatever reason, you need to cancel your order before it has shipped, call us as soon as possible at 650-756-3620 Monday - Saturday between 11am - 8pm

We will do everything in our power to accommodate your request but please be aware that we cannot guarantee that your request will be honored due to real-time order processing.

Please know that we do not accept returns on any items purchased with a sale price; this usually includes most special releases. 

 

RETURN POLICY

Shoes: Must be unworn and returned with original shoebox in its original condition. Shoes returned with postage stickers and tape on the original shoebox are non-refundable and will receive no refund or store credit.

Apparel Items: Must be unworn and returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.

 

ITEMS NOT ELIGIBLE FOR REFUND OR STORE CREDIT:

  • Items marked as final sale; this usually includes all of our collaborations and most special releases. 
  • Free gifts or promotional items with retail value.
  • Returns received in damaged/worn condition.
  • US Returns received after 30 days of the original delivery date.
  • International Returns received after 45 days of the original delivery date.
  • Original shipping charges, except in cases where we have made a shipping error.

 

Limited Edition Product

We reserve the right to cancel any orders or ban any user that we suspect might have been aided by browser automation, or a reservation service.  We reserve the right to refuse bulk orders.  Multiple orders placed for the same product on items limited to one (1) per customer will be cancelled entirely without question.

 

Sale Items

All sale items, discounted and promotional merchandise, including sales in which any discount/promo codes are used are FINAL SALE and are INELIGIBLE to be returned or exchanged.

 

 

 

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